Frequently Asked Questions

Where are you located

We are located inside 5th Avenue Lifestyle North Lakes on the corner of Cook Court and Flinders Parade. We are on the same street as Costco and Bunnings and opposite McDonalds. There is onsite parking which can be busy in the morning, but there is also street parking on Cook Court or multiple carparks within a 5 minute walk of the building. We are inside the main complex doors, and our reception is the only store on the left side on the corridor.

Do you do gift cards?

Online gift cards are available HERE. These can be emailed to either the purchaser or the recipient, and can be printed. If you would like a physical voucher, you can visit us in store during business hours. We recommend phoning in advance to ensure a staff member is present to assist you with the process.

What qualifications/training have you undertaken?

skintuitive was founded by Isabelle, a skin therapist with almost a decade of industry experience in clinical skin treatments. She is passionate about holistic skin and scalp solutions, and delivering visible results without compromising on a luxury experience . In February 2024, Isabelle and 2 therapists flew to Tokyo, Japan to undergo a custom head spa training course held by SOZO School of Hairdressing. All skin + scalp therapists are diploma qualified beauty therapists who undergo thorough ongoing training in our protocols and massage routines . Our Spa Manager, Emma, is a qualified hairdresser with 10 years experience

How do I book?

The easiest way to book is online through our Timely booking link. This allows you to browse all available appointments for your treatment of choice, and bookings can be rescheduled and cancelled online. You can also book in via phone, email enquiry or by visiting us in store!

Can you perform 2 treatments at the same time?

We can perform 2 head spa services at the same time (even 3!), however our facial or body treatments can only be booked one at a time. All group bookings must be booked through the couples/group bookings section on our online booking platform

Do you cater to men/kids/non-binary?

skintuitive is an LGBTQI+ friendly space and we accept everyone as they come. Men are welcome to attend solo or with a partner, and children are welcome to most treatments. Some advanced skin treatments are unsuitable for younger children and will be advised accordingly. We ask that a guardian accompany any minor under the age of 12.

I had to cancel my appointment, where is my deposit?

As per our booking policy, deposits are not automatically refunded when an appointment is cancelled. Deposits are refunded into a file credit, which can be used towards future appointments or product purchases in store. For cancellations outside of our 48 hour cancellation window, we ask that you email us requesting for the deposit to be refunded. Please note, a service fee of $2.34 will be deducted from your deposit to cover processing fees and administrative costs. For appointments cancelled within our 48 hour window, with valid reason for cancellation, the deposit will not be refunded, but the file credit can be used in future. Late cancellation or no show to an appointment may result in your deposit being redeemed as a cancellation fee.